FAQs

FREQUENTLY ASKED QUESTIONS

Pikoc

Why Pikoc?

The name of our brand comes from the English word for "peacock." We then customized the spelling to create Pikoc!

The peacock is the emblem of our brand. Its fanned tail represents the olfactory diversity we offer through our laundry products.

This fragrant fan is akin to a color palette, where each scent is associated with a color.

Where are your products manufactured?

We are proud to present products that are made in France!

To be more precise, our laundry detergent is crafted just a few kilometers away from Paris, our mist and vinegar are produced in Corrèze, and the dish liquids are manufactured in the central region.

Our handcrafted drying balls are made in Nepal by a small workshop that prioritizes employing women, which is still uncommon in Nepal. However, we are always on the lookout for a French artisan for our drying balls. If you know someone in France, we would be delighted to get in touch with them.

Do you offer samples?

No, we have taken the initiative not to make samples to limit the use of single-use plastic bottles.
We offer you our boxes of detergents and mists to discover our products.

Do you test your products on animals?

No and it will always be no! We do not test on animals at Pikoc.
All of our products are vegan and cruelty free, except our dryer balls which are made of wool.

Where can I find Pikoc in store?

Discover Pikoc products at our network of partner stores and distributors. These welcoming locations share our values and can be found throughout France and even abroad.

Can't find resellers near you? Feel free to send us your favorite boutique recommendations – we'd be thrilled to introduce Pikoc to them.

On which social media platforms can we find you?

You can find us on various social media platforms:

  • Facebook: Connect with us on Facebook to stay updated on our latest products, promotions, and news.
  • Instagram: Follow us on Instagram for visual inspiration, behind-the-scenes content, and beautiful imagery of our products.
  • Twitter: Stay in the loop with quick updates, announcements, and engaging conversations by following us on Twitter.
  • Pinterest: Explore our Pinterest boards for creative ideas, tips, and visual content related to our products.

Feel free to join us on any of these platforms to keep up with our brand and engage with our community!

What do you suggest when we hesitate over the choice of perfumes?

Lucky ones, there are boxes to discover all of our perfumes. Find them here.

Are there gift boxes?

Go to the sets and gift boxes tab of our site to discover our selection to offer or for your own pleasure.

Have you ever thought of offering a laundry detergent? With Pikoc it is now possible and it always has its little effect;).

What do you offer as an offer?

You can find offers on our site with:
- the iconic duo, a detergent and a refreshing linen and interior mist, perfect for the home!
- drying sets, our drying balls with their concentrate
- trio offers to save money

Find them in the sets and gift boxes tab of our site.

Do you do promotions?

You get 10% off your first order by subscribing to our newsletter. Enjoy!

Delivery is free from 60€ of purchase.

Follow our news for our good plans throughout the year. We have many surprises in store for you

Delivery & Customer care service

How soon will I be delivered?

The parcels are prepared every day so that they arrive as soon as possible at your place.
Your package will arrive at your home within 2 to 5 working days.

How can I manage the delivery of my order?

For reasons of quality of service, we use COLISSIMO to send your orders.
Once your package has been prepared, we send you a tracking number to check the smooth running of your delivery.
You do not receive an email? Check your SPAMS. They slip by from time to time.

Is delivery possible outside of France?

Yes, of course! We deliver to:

- Germany,
- Belgium,
- Luxembourg,
- Netherlands,
- Switzerland,
- Austria,
- Denmark,
- Spain,
- Italy,
- Portugal,
- Poland,
- Czech Republic,
- Slovakia,
- Hungary

We are working to expand the list of countries!

If my product arrives damaged, what should I do?

We strive to ensure that your order arrives in good condition, but accidents can happen during transportation. Our customer service is here to help you! Please send your inquiries to welcome@pikoc.fr, and don't forget to include a photo of the:

- Broken product
- Damaged shipping box
- Shipping receipt

After that, we'll take care of everything to replace your product as quickly as possible, and the cost will be covered by us.

If my package is marked as delivered but I haven't received it, what should I do?

We're sorry if this happens to you. Please contact us at welcome@pikoc.fr, and we will work together to track your delivery and handle the necessary claims.

Laundry Detergent

Is Pikoc laundry detergent environmentally friendly?

We have chosen ingredients that have no harmful effects on the environment while maintaining optimal effectiveness. Our formula is non-toxic for aquatic ecosystems as well as for us.

Pikoc combines effectiveness, respect, and enjoyment.

Is it possible to use Pikoc with sensitive skin?

We have integrated organic aloe vera extract into our formula. This dermoprotective and softening plant will take care of your skin!
There are no preservatives in our products, this helps to respect the most sensitive skin.
For very sensitive skin, we recommend our hypoallergenic reference Oranger en Fleurs. Its fragrance has been designed to limit the risk of allergic reactions.

Can I wash fragile textiles with this detergent?

Pikoc doesn't play favorites. We've formulated the detergent so that all textiles can be washed. Your t-shirts will be treated just as well as your cashmere pieces!

How many washes can I do with the 1L bottles?

If you follow the recommended doses, 40ml for a 4kg machine, you can do 25 washes per bottle. Our detergent is 3 times more concentrated than a detergent on the market.

Is your detergent natural?

The Pikoc formula contains more than 95% ingredients of natural origin. The rest guarantees the efficiency, stability and sensory pleasure of our laundry.

How much detergent should I put in the machine?

We recommend, for a 4 kg machine, a dose of 40 mL with moderately hard water. This quantity corresponds to 2 measuring cups.

For soft water, the recommended dose is 30 mL and for hard water, 60 mL.

Is it possible to wash my sheets at 90°C with Pikoc?

The detergent is effective both cold and at 90°C.
We recommend short cold cycles for energy saving.

How can we refill our detergents?

We have everything planned!
You have the choice between:
- our 5L eco-refills to refill your bottle directly at home. (available exclusively on our site)
- fill your bottle directly at our partner shops offering refills
- make an appointment on the site to come and refill your detergents in our Parisian showroom (and say hi!)

Once my detergent is empty, what to do with my bottle?

You can recharge it! There are 5L eco-refills sold in stores or on the site. You can even come and fill them in our partner shops or in our showroom.
You no longer need it? Our bottle is 100% recyclable. You can put it in your recycling bin, most often it's the yellow one;).

How many machines can I make with my 5L refills?

With the 5L eco-refills you can do 125 washes, so we won't see you again for a long time. We will miss you !
But don't hesitate to come back to see us, we have lots of other pretty products for your home.

Do your detergents contain palm oil?

Our detergents have a derivative of palm oil (oleic acid), this molecule allows an ultra efficient washing. But don't panic, this ingredient is RSPO certified for sustainable and ecological palm oil production.

Do you test your detergents on animals?

No and it will always be no! We do not test on animals at Pikoc.

Scented Mists

Why use laundry mists?

Pikoc scented mists bring freshness and softness to your laundry and your home.

Composed of an odor neutralizer of natural origin, they capture the smells of tobacco, frying or even perspiration.
Our water-based formula will respect your clothes and your interior.

What is the composition of these linen mists?

Composed of more than 98% natural ingredients, the Pikoc mist is formulated with water.
This formula does not contain alcohol, it will respect your textiles and your skin. Biodegradable, it has no impact on the environment.

There are only 4 ingredients:
- water
- natural odor neutralizer
- scent
- an active ingredient that dissolves the perfume
And that's all !

Do you test your mists on animals?

No and it will always be no! We do not test on animals at Pikoc.

Are they polluting my interior?

No, we have formulated our mists so that they do not pollute the surrounding air.
The volatile organic compound content is zero for a healthy and fragrant home.
To use without moderation !

Where and how to use laundry mists?

Almost where you want it! A few sprays on the textiles of your choice will refresh them. Clothes, sofas, beds, and even the cat's blanket, so there's no jealousy.
You just have to be careful with textiles that react to water like silk, suede and leather. You have a doubt? Test on a small area.

How do mists eliminate bad smells?

This is thanks to the natural odor neutralizer that composes them.
They capture the smells of tobacco, frying or even perspiration.
Our neutralizer will not simply mask but will envelop the molecules responsible for bad odors and eliminate them.

dryer balls

How to use dryer balls?

Put the 4 balls directly in your dryer, once the cycle is finished, allow the balls to air dry before next use.

Using dryer balls will save your dryer's drying time by 50%!

How to scent the dryer balls?

Add a few drops of Pikoc perfume oil (from 2 to 4) using your pipette on each ball. Then put the 4 balls in your dryer before throwing it. Your laundry will then come out delicately scented.

How many times can the drying balls be used?

Our dryer balls last 3-5 years, representing 1000 uses.

How to use perfume oil?

Apply 2-4 drops to each dryer ball before putting them in your dryer. Another little more Pikoc.

Why use perfume oil?

At the end of drying, the perfume of the oil will be found on your laundry, one more way to sublimate your machines.

How many uses are possible with the perfume oil?

With our perfume oil bottle, you can go up to 100 uses.

Household vinegars

What is the difference between scented vinegars and classic white house vinegar?

Our household vinegars are composed of 99% ingredients of natural origin and a 100% natural fragrance.
Their biodegradable formulas were created to have the least impact on the environment and be gentle on your skin. All without non-essential ingredients.

We are proud to offer you ECOCERT certified products!

No more unpleasant smells of white vinegar, Pikoc innovates and offers you scented vinegars for a pleasant household!

Are scented vinegars natural?

YES !!! They are composed of 99% ingredients of natural origin and a 100% natural fragrance.

Is Pikoc scented vinegar really eco-responsible?

Yes and it is important for us.
Our scented vinegars are ECOCERT certified, we are proud to have this label for our vinegars.

Why use Pikoc scented vinegars rather than other household products?

Our products combine ecology, efficiency, and fragrance.
They will replace all of your household products, no need to accumulate dozens of bottles under your sink. They do not attack your skin during use and it finally smells good! Do you need more reasons?

What fragrances do you offer for Pikoc scented vinegars?

We have created 3 original perfumes:

- Santal Frais with notes of cedar, cardamom and bergamot.

- Citron zeste with hints of lime, basil and mint.

- Jasmin Pêche with notes of orange blossom, ylang and apricot.

We work with a quality of perfume never seen for household products, it's Pikoc's strength :)

What advantages do Pikoc scented vinegars have?

They make all the surfaces of your home shine and in addition it smells super good, what could be better?
It is the number one enemy of limestone so be careful not to use them on marble and polished stones.

What are your vinegars made of?

Our household vinegars are composed of 99% ingredients of natural origin and a 100% natural fragrance. What good things!

We only have 3 ingredients:
- vinegar
- scent
- an active ingredient that dissolves the perfume

Always without preservatives, colorings, antioxidants or non-essential ingredients.

How to use them and on what surfaces?

They can be used on all surfaces in your home, from the kitchen to the bathroom to the living room, nothing can resist it.

3 ways to use it:
- directly on your surface to be cleaned
- a few drops on your sponge
- diluted with water for your more fragile surfaces or to clean your floors and make them shine.

However, be careful not to apply it on marble and polished stones.

Are the vinegars refillable?

We designed the vinegars to be refillable. A little patience, the eco-refills will soon arrive at your home.

Perfume

Can you describe the smells of your linen range in more detail?

We wanted to bring quality and originality to the household section with high-end and original fragrances.

We are pleased to offer you:

- Eclat d'Iris: the softness of the powdery, musky and fruity notes of the iris flower.

- Oranger en Fleurs: a note of neroli combined with notes of honey and citrus to offer you solar freshness.

- Bois Mythique: the freshness of pine associated with the strength of cedar, a reassuring and elegant smell.

Can you describe the smells of your household range in more detail?

We offer three original 100% natural fragrances:

- Santal Frais with notes of cedar, cardamom and bergamot.

- Citron Zeste with hints of lime, basil and mint.

- Jasmin Pêche with orange blossom, ylang and apricot notes.

We work with an unequal quality of perfume for household products, this is the Pikoc identity.

How are your perfumes composed?

We are careful about the ingredients we use.
We avoid all substances that could have an impact on your health and on the planet.

Are you planning to create a new fragrance for the linen range?

Be patient...it's coming soon! We already love it :).

contact us

A question about our products, a request or simply say hello? It's this way :